Shipping policy
At Hopesbrands, we’re committed to getting your order to you as quickly and smoothly as possible. Below are the details of our shipping process:
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (U.S.): 3–7 business days
- International Shipping: 7–21 business days (times may vary based on destination and customs)
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
International Orders
We ship worldwide. Customs duties, taxes, and fees may apply depending on your country's import regulations. Hopesbrands is not responsible for these charges—they are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.
Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us at service@hopesbrands.com within 7 days of delivery. We’ll do our best to help resolve any issues.